General Procedures

  1. If you or anyone in your household answers yes to any of the following questions, we ask that you do not come here.If your pet has a medical emergency, send a family member or friend who can answer no to these questions:
  • In the last 14 days, have you traveled outside the country?
  • In the last 14 days have you experienced any of the following symptoms:
    • Fever over 100 degrees
    • Persistent cough
    • Difficulty breathing
  • In the last 14 days have you tested positive to the COVID-19 virus?
  1. Calling before coming so we expect you and are ready for you.
  2. Consider our Drop off service- Drop your pet off for services and pick them up later
  3. Consider our Telemedicine service- schedule a phone consultation with one of our doctors for minor problems. There is a fee for this, but it may save you from having to bring your pet in.
  4. Before coming for appointments, we recommend that you go to our web site to print and complete the following forms, if applicable:
    • New Patient Form
    • Risk Factor Questionnaires- for all preventive care exams
    • Medical drop off- all sick patients
    • Standard consent- all procedures except dentistry
    • Dental consent
    • Boarding Registration
  5. We are no longer making appointments for preventive care appointments for Monday or Tuesday.We will take it day by day after that.
  6. We are no longer scheduling any non-essential tech appointment such as nail trims or weight checks
  7. We are not allowing clients to come into the building.Instead we will proceed as follows:

 

Outpatient appointments

  1. Call us when you arrive and wait outside or in your car.
  2. Histories will be taken in writing, on the phone, or outside (at a distance).
  3. Pets will be brought inside for exams, tests and treatments, using our leashes.
  4. Doctor will call you to discuss findings and recommendations
  5. When the doctor is finished, staff will let you know your balance.We prefer to take payments over the phone if possible.
  6. Pet is returned to your car along with medication, etc.

 

Surgery, Dentistry, Drop offs, Boarders, etc.

  1. Call us when you arrive and wait outside or in your car.
  2. If you have not completed our on-line consent or information form, we will do it by phone, then take a hard copy you for your signature when getting the pet.We will disinfect pens and clipboards between clients.
  3. When arriving for pickup call us, pay over the phone and wait outside or in your car.We will bring your pet to you.
  4. Discharge instructions may be given by phone or outside (at a distance).

 

Diet and medication pickups

  1. Please call in advance so we can get medications and food ready before you arrive.
  2. When you arrive, call us and wait outside or in your car.We will take payment over the phone and place the product on a table or bin outside our exit door, side door or porch for pickup.

 

These are extraordinary times.  We hope that this public health emergency passes quickly and we will all be able to resume our normal lives.  In the meantime, be smart and stay healthy.  We care about you and your pets.

 

Cordially,

Doctors and Staff of Animal Medical Clinic